Care and support
Send a note to info@a-byadina.com with your order number and a short description of the issue. We reply within one working day, usually sooner. For questions about a specific throw, basket, or ceramic piece, include a photo so we can see the finish before advising.
Reach us at 096 99694594 between 10:00 and 18:00 IST, Monday through Saturday. If we miss your call, we return it the same day. For quick questions about shipping timelines or product availability, a call often settles things faster than email.
Our studio is at 91, SureshGunj, Mumbai - 543585. Drop by to feel the fabric weight, check glaze tones, and discuss custom orders with the team. We recommend messaging ahead so someone is free to walk you through the pieces.
Email queries get a first reply within 24 hours on weekdays. Phone calls are answered during workshop hours, and messages left after hours are returned the next morning. During festival weeks, allow an extra day for replies.
Once your order ships, you receive a confirmation with the carrier details and an estimated arrival window. If a delivery is delayed or a package arrives damaged, contact us within three days and we arrange a replacement or refund without fuss.
Many answers about fabric care, shipping regions, and return timelines are already listed on our FAQ page. It saves you a message and gets you an answer immediately. If your question is not covered there, the support channels above are always open.
Abyadina Home works directly with small workshops in Rajasthan and Gujarat. Each stage of the journey, from sourcing raw materials to the final quality check, follows a set rhythm that keeps the craft honest and the delivery predictable.
We began by spending three weeks in Sanganer, documenting how block printers prepare teak blocks and mix natural dyes. That first trip shaped our sourcing rules: no middlemen, direct payments to artisans, and a minimum order that respects their pace.
After two years of selling textiles, we added hand-thrown ceramic plates and bowls from a potter's studio near Bhuj. The glazes react differently in each kiln batch, so we learned to describe those variations honestly instead of hiding them.
We partnered with weavers in West Bengal who use locally sourced grasses and natural dyes. The baskets are built for daily use, not just display. We tested them for a full season before listing them, checking how they hold up under weight and humidity.
Our brass pieces come from a small foundry in Jaipur that still uses lost-wax casting. The wall hangings are woven on handlooms in Gujarat. Both categories required longer lead times, so we introduced clear production windows on every product page.
We moved fulfillment in-house to cut delivery times and reduce packaging waste. Every order now ships with a note about the specific workshop and the artisan who made the piece. Returns are handled within seven days, no questions asked.
Each product now includes a short profile of the workshop behind it, with photos and a description of the making process. We want buyers to know exactly whose hands shaped the object they are bringing into their home.
Start by exploring the throws, ceramics, baskets, and brass pieces. Save the items that feel right for your space, even if you are not sure how they will fit yet. There is no pressure to decide on the first visit.
Tell us the room, the wall color, and how much natural light it gets. A few sentences are enough. This helps us match textures and tones that will settle well in your home rather than just look good in a photo.
Within two working days, we send a shortlist of three to five items. Each one comes with a note about the workshop, the material, and how it behaves over time, so you know what you are bringing in.
Because each piece is made in small batches, stock moves quickly. We confirm availability before you commit. If a piece is gone, we offer a similar alternative from the same workshop or a nearby one.
Every item is wrapped in recycled paper and shipped within three to five days. Ceramics and brass are packed with extra padding. You will receive a tracking link by email once the parcel leaves the workshop.
Give the piece a few days in your home. Textiles relax and settle, ceramics find their spot on the shelf or table. If something feels off, write to us within seven days and we will sort it out quietly.